Quality
At Elit-Technologies, quality is at the heart of our IT solutions, guided by rigorous ITIL and ISO 9001 standards, guaranteeing performance and sustainability.
We place quality at the heart of everything we do, to guarantee high-performance, scalable and secure IT solutions. Whether it's through our managed services, cloud solutions or cybersecurity offerings, we are committed to the highest standards of quality. This is reflected in our rigorous ITIL-certified processes and ISO 9001 practices, which guarantee a transparent, high-performance IT service while anticipating our customers' future needs. Our quality policy is based on four main pillars:
1. Operational excellence
We follow ITIL (Information Technology Infrastructure Library) best practices to ensure effective management of our services.
These practices enable us to maintain consistent quality, standardize our processes and optimize incident, problem and change management.
Our commitment to quality standards such as ISO 9001 enables us to offer high-level services and proactively manage the entire project lifecycle.
2. A proactive approach to safety and performance
We don’t just react to incidents: Elit-Technologies takes a proactive approach to service quality and management.
Thanks to our NOC (Network Operations Center) and SOC (Security Operations Center), we constantly monitor your infrastructures to ensure their security and performance.
This continuous monitoring ensures that we detect anomalies before they impact your business.
3. Satisfaction and return on investment
We are committed to maximizing the return on investment of your IT projects by reducing operating costs and optimizing performance.
Our rigorous quality practices enable our customers to achieve higher productivity, while guaranteeing the security and compliance of their systems.
4. Environmental responsibility
We are committed to reducing our environmental footprint by adopting responsible practices in the use of technology and resources.
Our initiatives include adopting sustainable solutions and integrating telephony and collaborative tools to encourage telecommuting, thereby reducing travel and CO2 emissions.
The Elit-Technologies group uses exclusively hybrid or electric vehicles, achieving our 2025 target well ahead of schedule.
Our CSR (Corporate Social Responsibility) approach is at the heart of our strategy, ensuring that our technological solutions also contribute to protecting the environment.
Why choose Elit-Technologies?
Our ITIL and ISO 9001 certified practices enable us to adapt our services to the growing demands of your business, while optimizing the efficiency of our processes.
Each project is managed using key performance indicators (KPIs) that enable us to measure and improve customer satisfaction in real time.
We make sure we stay at the cutting edge of technological trends to ensure the long-term future of your IT infrastructures.
Want to ensure that your IT infrastructures meet the highest quality standards?
Contact our experts and find out how Elit-Technologies can transform your IT services through certified management practices.
