Customer relations
Facilitate your customer and agent interactions with a comprehensive, AI-powered solution for omnichannel interactions that adapts to your needs
In today’s world, where hybrid working is becoming the norm, effective customer relationship management is essential.
Companies face new challenges in delivering an impeccable, personalized customer experience across diverse communication channels.
Our customer relationship solution is for you if you are looking to :
through an omnichannel experience.
and efficient thanks to advanced technologies.
while maximizing customer satisfaction.
ensuring smooth communication and superior customer service
A complete, AI-enhanced contact center solution for every sector
Omnichannel contact center solutions for every interaction, everywhere
Unify and streamline your customer paths across all channels (voice, chat, e-mail, video, social networks).
Give your agents and teleconsultants access to their working environment from anywhere, whether they’re telecommuting, traveling or working from another site.
A tool for personalizing customer relations
Use our intelligent routing script to efficiently direct customers to the most qualified agents.
Our chatbots and voice bots handle simple requests, freeing up time for more complex interactions.
Our omnichannel self-service engine ensures consistent responses across all communication channels.
Simplified end-to-end customer relationship management
Adapt call routing to the time of day or day of the week, for a tailored response.
At any time, create new positions, adapt contact distribution and optimize resource management (agent skills, overflow, subcontracting).
Access a complete history of your calls (made, received, missed) over a 12-month period, guaranteeing accurate and efficient tracking.
Consult your statistics and gain detailed insights into customer journeys and volumes thanks to our in-depth usage reports.
Monitor your agents' performance with tools such as discreet listening and threshold alerts.
Improve agent efficiency with automatic feedback of customer files during interactions.
Improve customer satisfaction with the automatic callback function for unsuccessful calls. .
Engage your customers even during waiting times with personalized messages.
AI-powered assistance
Use virtual agents to easily manage routine interactions, ensure seamless transitions and transfer transcriptions to live agents for more complex requests.
These features ensure smooth, efficient customer relationship management, increasing satisfaction while reducing operational effort.
Your benefits
The platform is fully customizable, enabling companies to tailor it precisely to their specific needs, ensuring easy scalability and optimum performance.
Flexibility is maximized thanks to open APIs, enabling easy integration with CRM and other business applications for extensive customization.
The platform brings together messaging, meetings and calls in a single, secure collaboration portfolio, facilitating communication between agents and experts to effectively meet our customers’ needs.
The system lets customers choose their preferred mode of communication, making interactions as simple and familiar as sending a message to a friend.
Agents have rapid access to tools and the expert team, as well as a complete history of customer interactions, enabling them to personalize and improve the support they provide.
Why choose Elit-Technologies?
Elit-Technologies offers solutions that reduce the number of tools used, simplify the number of technical contacts, and facilitate operation with a commitment to end-to-end operation and availability.
Elit-Technologies adapts to your specific needs with a complete range of solutions, from the simplest to the most comprehensive, which integrate perfectly into your existing IT ecosystem.
Whether you're looking for partial support or total outsourcing, we offer service levels tailored to your degree of autonomy.
Use cases
Revolutionizing the customer experience in the digital age
Boost your operational efficiency, reduce your costs, and grow your sales by delivering tailored customer experiences through AI and automation.
Cloud-native and omnichannel contact center
Opt for a fully cloud-based contact center, giving your teams the flexibility and performance they need to create a seamless experience across your customers’ preferred channels (e-mail, SMS, social networks, chat, etc.).
Optimizing productivity through employee experience
Improve team engagement and efficiency with collaborative tools such as gamification, workforce management and intelligent agent assistance.
Our team is available for a quick call or video meeting.
We’re here to help.
